Banking and Financial Services

TALANGS specializes in easing customer access across several banking transactions. Our customer-centric focus in the banking and financial services segment and our commitment extends to fulfilling the long term needs of our customers. We are involved in various channel solution implementations for our customers across Europe and the US. TALANGS has successfully re-engineered a core banking platform in the Nordics, developing an internet banking solution for a leading bank in Scandinavia, developing a mobile banking app for a large farm credit bank in the US, and is also engaged in delivering online payment solutions featuring a mobile interface for a large auto retailer.

Whether it is Branch Banking, ATMs, Internet Banking or Mobile Banking, TALANGS maintains multi-channel expertise that extends towards building versatile banking applications. We have successfully developed technologically advanced internet banking portals that provide retail and corporate customers with a broad spectrum of services. 

• Branch Banking

Financial institutions have traditionally been on the lookout for newer ways of reaching out to their customers, and realize that, for them to be able to retain customers and grow revenues, they need to prioritize top-notch customer services, regardless of the point of contact. The branch remains a key component in this endeavor and it is imperative for branch employees to have the appropriate technology to empower them to know, understand and service their customers' unique needs.

TALANG's banking solution focuses on customer needs at the forefront of its design considerations, so that customers can avail a wide array of full-service banking. We believe that evolving the branch banking strategy and aligning it with the ever changing consumer realities will help banks increase their return on investment and position themselves strategically for the future. Managing bank branches in a smart way and providing utmost customer convenience with easy financing, makes branch banking needful even in the future, even with traditional / personalized services.

• ATMs

Alternative channels such as the ATM help banks enhance the customer experience whilst also helping to reduce the total cost of service delivery. ATMs have gradually grown from being just cash dispensers to being able to offer a whole plethora of services from cash/check deposits, money transfer, currency exchange, bill payments, cellular phone services such as prepaid top-up and information, ticketing for events, etc.

Further, in the process, increasing customer convenience and providing expanded business opportunities for bank ATM operators to offer speedy and convenient banking alternatives to customers is the focal point of TALANG's banking solution. Our solution focuses on ease of use and convenience that simplifies every transaction to a large extent. Our aim is to make banking easier and quicker than ever for account holders from multiple locations, so that one can bank conveniently and manage banking needs from anywhere.

• Internet Banking

Internet banking is one of the biggest game-changers for banks that, most of the banks have started operating 100% online with no physical branches at all. Today, there is almost no service that cannot be offered online – from basic account opening and servicing, to fund transfers, utility bill payments, cards and loans and even investment advisory services – everything is available at the click of a button. And, most important of all, customers have embraced this form of banking, which has encouraged banks to make higher investments to develop this channel even further.

TALANGS recognizes how important online banking is for customers, and hence, we provide solutions that give them the options to bank securely. As security and convenience form the basic parts of Internet banking, our banking solutions help you manage your personal financing and transactions as intended in order to enhance your banking experience. Our banking solutions help you manage your money the way it suits your needs.

• Mobile Banking

Banks recognize that mobile banking is the next logical step ahead in the banking technology, with smartphones and tablets being widely in use. Mobile banking profoundly helps easing financial services solutions on mobile. The global mobile banking industry is expected to grow exponentially with time. Mobile banking surely simplifies advanced banking operations and direct customer support functions being made available through apps installable on customers’ smartphones and tablets.

TALANG's solution helps customers to manage their money, their way. Transactions such as mobile payments and transfers, ATM and branch location services, balance inquiry and payment-due reminders are some of the options made available on mobile. Mobile banking can benefit you with multiple advantages such as easy access, ample security and reliable applications. We aim on helping account holders have the best control over their money with our simplified banking solutions.  

TALANGS has undertaken effective engagements in the Internal Services space that include PCI-DSS readiness assessment for leading banks in Europe, merchant monitoring solution for a well-known Nordics IT solutions provider, fraud prevention application for a foremost Nordics IT solutions provider, CRM platform for a leading Agriculture bank in the US, Risk Management solution for a key public sector bank in India, and financial management solution for a large service provider in the Nordics.

Our Internal Services offerings include:

• Risk Management & Compliance

TALANGS helps customers maintain processes according to the regulatory and statutory compliances applicable to the respective geography. Our extensive experience in the Mortgage Lending segment has helped clients to be compliant with the regulatory requirements such as Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA). The payment solution we have developed strictly adheres to Single Euro Payments Area, which caters to both retail and corporate customers at one of the leading banks in the Nordic region.

TALANGS has been instrumental in developing a risk-based auditing system in compliance with the BASEL II accords and India’s Central bank’s directive. The biggest IT investments made in this space to develop innovative solutions towards risk management, with a simultaneous shift in the risk perspective, raises convenience to the enterprise level.

• Security

Financial fraud can take many forms, be it card-related fraud, real estate fraud, identity theft, money laundering, or good old swindling of gullible customers. The advancements in technology have given rise to increasingly dangerous and deceptive fraudulent techniques such as skimming, phishing, pharming, click jacking, and so on. The fact that online transactions, e-commerce and mobile commerce have exponentially grown in the last few years, has only attracted bigger number of fraudsters coming in with newer methods of attacks. Financial institutions have recognized this problem and are constantly striving to stay ahead of these fraudsters to ensure that their customers are guarded against such attacks and that they are able to confidently carry out their activities online or otherwise.

TALANGS offers proven industry solutions for a customer’s Card Services division, which engages in the production, distribution and implementation of cards and card-based systems. This includes merchant monitoring, card protector and authorization assistant modules catering to fraud monitoring from the acquiring and issuing bank, in close to real-time.

• CRM

CRM solutions have always been in demand in the Banking and Financial Services industry owing to the rich insights provided into consumer behavior. Knowing what the customers expect from banking services is of utmost importance to retain the business and their trust.

TALANGS provides what banks today are looking for in a CRM so that it can be implemented as a strategy to help make every customer contact optimal. This helps to improve the overall experience for customers, increase sales for the bank, and most importantly, go a long way in establishing a one-to-one relationship with every customer. The ever-expanding channel sophistication among customers has made this a very significant challenge indeed, and banks are seeking to deploy complex marketing strategies to be ‘always ready’, irrespective of the channel choice made by the customer.

• Financial Control

We help organizations to re-align their financial management and control functions. Shrinking operating margins and rising costs have resulted in organizations looking for complex and ultra-modern forecasting and budgeting solutions that would help them plan better for the future, while at the same time maintain profitability as well. Ever-increasing pressure from the government and regulatory bodies for transparent financial reporting has led to organizations seeking to implement very robust and reliable financial management and reporting solutions.

TALANG's services help with solutions required for gainful financial control and also scaling down the financial risks associated with banking systems. We enable the financial organizations to gain appropriate control and avail secure, reliable, and scalable technology services to its customers and end-users to run better business, distinctly.

TALANGS has been involved in delivering some high-end solutions to its customers in the Enterprise Services space. Our main solution deliveries include having offered customer analytics solution for a large bank in the USA, MDM solution for a vast IT solutions provider in the Nordics, sales analytics solution for a leading banking and investments provider in the USA, and CORE Banking and Payments MDM solution for a leading solutions provider in the Nordics.

TALANGS specializes in offering:

• Master Data Management

The aggregate MDM market has seen significant growth in the recent past and is expected to continue its northward journey in the coming years. The revenue streams are expected to materialize in terms of MDM packaged solutions, implementation services, and in the form of data services.

TALANG's core area of focus lies in ensuring data quality and accuracy as one of the key challenges for organizations in today’s environment that demands instant updates and up-to-date data. High-quality master data at the customer level, product level, employee level and enterprise level are some of the crucial success factors. Changing regulatory requirements are also bringing additional focus on having better MDM solutions. Organizations world over recognize this and huge investments in this direction have come forth in the recent past, which are expected to continue.

• Enterprise Content Management

TALANGS initiates Enterprise Content Management (ECM) solutions that facilitate business information management throughout the content lifecycle, right from creation to disposition. They provide the technology and frameworks to enable capture, manage, store, access and deliver content related to business processes. Information collation can take place from multiple sources including corporate email content, text and presentations, images, audio and video files, online resources such as websites, physical paper documents and so on.

The rapid growth of social media and extensive use of mobile interfaces has resulted in an unprecedented deluge of unstructured data as well. Corporations realize that they cannot afford to ignore this new source of data as it contains vital information about their customers, competitors and the industry. Hence, they are seeking solutions that can help them manage this inflow of data along with the effective use of digital media.

The banking and financial services industry has already recognized this and is constantly striving to set a number of mechanisms in place to make effective use of this rich information flow, and stay ahead among competitors.

• Customer Analytics

Customer analytics has today become the most important means for organizations to understand the pulse of the market and of its customers. The growth of the social media platforms means that, today, customers are extremely well connected and are using such forums to discuss and share their experiences, feedbacks and opinions.

TALANGS specializes in customer analytics that helps organizations to understand their customers’ thought patterns, which in turn help them predict customer behavior and tailor their products and offerings accordingly.