Channel

Connecting with the World

There are two ways to create differentiation, either, by providing the best experience to the consumer in the buying process, or by offering low cost. For the first approach, you have to deliver consistent experience at every touch point, where your business meets your customer. This is possible when you have a 360 degree integration of all the channels through which you connect. In TALANGS, we call it 'Connected Experience'. With our state-of-the-art framework, we help businesses create a seamless digital experience, so that they can serve their customers whenever / wherever their customers decide to connect.

Channels aid your customers with:

• Immersive interactive experience for customer touch-points on a single platform
• Integrate all the possible systems & data points into a single orchestrated flow
• Advanced analytics for timely prediction, recommendation and appropriate personalization to help your customers choose

 

We help organizations to reinvent their customer interaction chain by providing the right tool, process and expertize to make real time personalization possible.

TALANG's offerings:

Real-time Visual Engagement through WebRTC

Instant communication with your customer when they need makes your service truly personal, and, if it is browser-based video presence, it creates the wow factor that every organization dreams to have. Our VisualConnect solution offers:

• Instant conference room setup through browser
• Audio/Video conference and collaboration support
• File transfer
• Screen share
• White boarding
• Co-browsing with annotation
• Presence
• Instant Messaging
• Interworking between SIP/IMS

 

Augmented Reality

The division between digital and physical is blurred. Today’s customer wishes to have a near physical experience, online. Augmented Reality bridges the gap between physical and digital. Be it an implant testing by a doctor or a swanky sofa, augmented reality takes the shopping experience to a whole new level.

• Advanced: You’re able to communicate with the customer in new and impressive ways, like ads coming alive in the form of multimedia contents. Your customers can select furniture and check how it will look in their drawing room.
• Analytics: Helps you analyze the customer behavior for a specific ad content and usage patterns.
• Cost Control: Helps in keeping the cost of advertising under control.
• Customer Reach: AR with help of location-based services help in reaching the customers based in different geographic locations.

 

Real Time Recommendation at all Channels

Providing the right information to your customers in real-time to help them in their choice takes consumer experience to a new level. Our real time recommendation engine churns all the relevant data in real time about the customer profile and presents the most relevant results in no time.

The engine has been standardized and supported by API so that it can be integrated with your CRM without any hassles.